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The Business Support Policy is the City of Cape Town's framework for helping formal businesses grow. It covers SMMEs (small, micro and medium enterprises), exporters and entrepreneurs in the formal economy. The revised version replaces a 2018 document that set the City's SMME development approach and led to the creation of the Business Hub. It is separate from the Informal Trading Policy, which is being reviewed through a different process.
The update went through public participation as local government law requires. The City's Economic Growth Directorate opened the draft for comment on 15 June 2026, with a deadline of 15 July 2026. According to Alderman James Vos, the new policy strengthens business-facing services, digital access, advisory support, procurement opportunities, workforce development, business-enabling infrastructure and coordination with partners. The City describes it as central to its Business Hub initiative and its aim of making Cape Town the easiest place in Africa to do business.
The policy matters because small firms are a major source of jobs. The City says SMMEs account for just over 40% of formal-sector employment in South Africa. It also reports that more than 5,800 businesses took part in Hub programmes in 2026, including procurement readiness, tender training and export readiness. City communications dated 25 August 2026 report that Council has approved the new policy. The policy sits alongside other sector policies, such as the Manufacturing Support Policy and the Mobile Business Policy.